Business Change Manager

At LloydsPharmacy Clinical Homecare we are dedicated to driving transformation and continuous improvement within our organization. As we evolve to meet new challenges and opportunities, we are seeking an experienced and proactive Business Change Manager to lead and support our change initiatives. This is a high-impact role where you will guide our people and processes to successfully adapt to new ways of working, ensuring that change is embraced, sustainable, and fully integrated.

Job Overview:We are looking for a skilled Business Change Manager to take ownership of the people side of change for key organizational initiatives. This role involves developing and implementing strategies to manage transitions, ensuring minimal disruption, and maximizing employee engagement. You will be responsible for designing communication and training plans, tracking progress, and promoting a culture of adaptability across the organization.

Key Responsibilities:

1. Lead Change Management Activities:

   • Develop and implement change management strategies and plans to ensure smooth transitions during business change initiatives.
   • Minimize resistance and maximize employee engagement to drive the successful adoption of new processes, systems, and ways of working.

2. Stakeholder Engagement:

   • Collaborate closely with key stakeholders at all levels—executives, managers, and front-line employees—to understand concerns, address issues, and build strong support for change.
   • Provide guidance to leaders in managing the human side of change and maintaining team alignment throughout the transition.

3. Communication and Training:

   • Create and execute clear and effective communication plans that explain the reasons for change, expected outcomes, and employee impact.
   • Develop and deliver training programs to ensure employees are equipped with the knowledge and skills needed to adapt to the changes.

4. Monitor and Assess Change:

   • Track the progress of change initiatives and assess the effectiveness of change management strategies.
   • Identify obstacles or challenges that may hinder successful implementation and provide solutions or adjustments as needed to ensure positive outcomes.

5. Promote a Change-Ready Culture:

   • Foster a culture of adaptability, resilience, and continuous improvement across the organization.
   • Encourage employees to embrace change and actively seek opportunities for innovation and growth.

6. Support Post-Implementation:

   • Ensure that new processes, systems, or ways of working are fully embedded into day-to-day operations post-implementation.
   • Evaluate the success of change initiatives and provide ongoing support to sustain the changes and reinforce their value over time.

At LloydsPharmacy Clinical Homecare, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.