Pharmacy Process Excellence Lead

Are you passionate about driving process innovation and ensuring excellence within the pharmacy industry? Do you have the expertise to shape, implement, and continuously improve business processes to meet strategic goals and regulatory requirements? If so, we have an exciting opportunity for you!

Role Overview

As a Pharmacy Process Excellence Lead, you will take full ownership of end-to-end business processes within LPCH, aligning them with company objectives and regulatory standards. Acting as a Subject Matter Expert (SME), you will provide deep domain insights to guide strategic decisions, lead impactful projects, and deliver improvements that enhance operational effectiveness and compliance.

Key Responsibilities:

• End-to-End Process Management: Design, develop, and execute business processes, ensuring alignment with LPCH’s strategic priorities.
• Process Documentation and Compliance: Maintain and enhance current and future state process maps, guidelines, and SOPs to meet regulatory requirements.
• Performance Tracking and Risk Mitigation: Define, own, and report on process KPIs while identifying and addressing risks through effective actions.
• Subject Matter Expertise: Serve as the go-to expert in your area, using your knowledge to influence strategic direction and improve business effectiveness.
• Testing and Change Management: Oversee functional testing, validation, and change initiatives, ensuring business needs are met with high-quality solutions.
• Stakeholder Engagement: Collaborate across LPCH to gather feedback, align stakeholders, and secure buy-in for process changes and improvements.

• Extensive experience the specific industry and functional area; with a strong understanding of key business processes, best practices, and challenges specific to the function
• Experience in managing or being part of large-scale projects, particularly those involving IT and business process transformations
• Experience in training, coaching, mentoring , facilitating workshops and providing user support for new tools and processes
• Ability in managing and communicating with stakeholders at various levels, from front-line colleagues to executives
• Knowledge of tools, methods, and best practices for capturing and documenting functional requirements
• Understanding of functional testing processes, validation techniques, and quality assurance
• Experienced of managing, communicating and implementing functional change and improvements
• Ability to dissect complex problems, identify root causes, and suggest viable solutions
• Skill in conveying ideas, updates, and requirements in a clear and compelling manner (meetings, written communications, presentations)
• Being open to change and demonstrating flexibility when faced with new information or shifting priorities
• Proven track record of personal and professional development, staying updated with industry trends and  SME knowledge