Prescription Builder Team Leader

Role Purpose:

We are looking for an experienced and dedicated Prescription Builder Team Leader to lead and manage a team of Prescription Builders. In this role, you will ensure that prescriptions are processed accurately, in line with all legal and regulatory requirements, and maintain the highest service standards for patients. You will also play a key role in developing and supporting your team to achieve their full potential.

Key Accountabilities:

1. Processing Patient Prescriptions:

   • Efficiently and accurately process patient prescriptions following written procedures.
   • Ensure all prescription details are correct, make amendments where needed, and prioritize processing based on urgency.
   • Identify and resolve issues with prescriptions, referring complex cases to the Prescriptions Management Team.

2. Adherence to Regulatory and Legal Requirements:

   • Verify that all prescriptions meet legal and regulatory standards.
   • Accurately input prescription details, ensuring patient care is not impacted.
   • Maintain records following Good Documentation Practices.

3. Collaboration and Relationship Building:

   • Work closely with other departments, including Screening Pharmacists and the Dispensing Unit, to resolve queries and maintain an efficient workflow.
   • Build strong relationships with other teams to support seamless processes.

4. Team Leadership and Development:

   • Set clear performance objectives for the team, aligned with business goals.
   • Manage recruitment, onboarding, and first-line employee relations, including return-to-work and disciplinary matters.
   • Coach, mentor, and provide feedback to drive performance, develop talent, and ensure succession planning.

• Educated to NVQ level 3 – Pharmacy Technician
• Working knowledge of the GPhC regulations on valid prescriptions and dispensing practices i.e. labelling, storage, and hygiene requirements
• Working knowledge of dispensing a variety of low- and high-tech therapies preferably within a hospital dispensing environment
• Excellent leadership and management skills and the ability to get the best out of team
• Ability to interpret prescriptions efficiently and accurately
• Ability to work in an organised and neat manner whilst maintaining line clearance
• Ability to identify erroneous components on an order
• Ability to work within own limitations and ask questions when unsure about any element of the dispensing process or have too much work
• Ability to maintain very high levels of concentration for extended periods of time
• Outstanding attention to detail – patient safety must come first
• Highly conscientious
• Must be a team player and willing to support and train colleagues and new staff
• Must be proactive in learning about new drugs

At LloydsPharmacy Clinical Homecare, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.

We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team.