Are you a problem-solving wizard with a passion for ensuring seamless operations in a fast-paced call centre environment? We're seeking a proactive individual to join our Task Team. If you're ready to take on a diverse range of responsibilities and excel in managing urgent queries, device management, failed deliveries, and more, we want to hear from you!
About the Role:
As a Task Team Specialist, you'll play a pivotal role in ensuring efficient operations and resolving complex issues that arise in patient care coordination. You'll work closely with the Call Centre Patient Care Coordinators to tackle urgent queries, manage device inventory, arrange special delivery details (SDD), and maintain data integrity through meticulous cleansing processes.
Key Responsibilities:
Low-Tech Support: Provide technical assistance and troubleshooting support for low-tech devices used in patient care.
Urgent Queries Management: Handle urgent patient queries promptly and effectively, ensuring timely resolution and patient satisfaction.
Device Management (PPC): Oversee the inventory and distribution of patient devices, ensuring accurate records and timely replenishment.
SDD Arrangements: Coordinate special delivery arrangements for patients, including same-day deliveries and holiday schedules.
Failed Deliveries: Investigate and address failed delivery instances, ensuring appropriate follow-up actions are taken to minimize patient inconvenience.
Data Cleansing: Maintain data integrity by conducting regular audits and cleansing processes to ensure accurate and up-to-date records.
Managing the Shared Inbox: Monitor and manage the shared inbox efficiently, prioritizing and addressing incoming queries and requests.
Why LloydsPharmacy Clinical Homecare?
We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. LloydsPharmacy Clinical Homecare has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:
- 25 days annual leave plus bank holidays
- Company bonus scheme
- Outstanding training & development programmes
- Up to £1200 refer a friend bonus
- Full support from our employee assistance programme including a health and well-being app
- Savings and discounts at multiple retailers through our rewards portal