Installs Patient Services Coordinator

Are you passionate about making a positive impact on patients' lives while excelling in a dynamic call centre environment? We're looking for a dedicated individual to join our team as an Installs Patient Care Coordinator.

About the role:

In this role, you'll handle both inbound and outbound calls, as well as email enquiries, to ensure patients receive exceptional support and service. If you thrive in a fast-paced setting and have a knack for providing outstanding customer experiences, we want to hear from you!

Key Responsibilities:

• Efficient Patient Support: Handle inbound and outbound calls, as well as email enquiries, to accurately process patient requests and coordinate medication deliveries. Respond promptly and empathetically to address patient needs effectively.
• Enhanced Patient Experience: Take ownership of the patient experience by providing clear information, proactive problem-solving, and advocacy. Ensure every interaction leaves a positive impression and meets patient expectations.
• Record Maintenance: Maintain precise and up-to-date records and systems, including patient account information, payment details, and stock requirements. Adhere to data protection laws and organizational policies in all interactions.
• Compliance Assurance: Uphold data protection and compliance standards in every patient interaction, ensuring adherence to legal and regulatory requirements. Contribute to audits and corrective actions as necessary.
• Collaborative Engagement: Foster positive relationships with internal teams and external stakeholders to facilitate seamless service delivery. Support new team members, share best practices, and contribute to a collaborative work environment.

Why LloydsPharmacy Clinical Homecare?

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. LloydsPharmacy Clinical Homecare has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

• Annual Leave: Enjoy 25 days annual leave plus bank holidays.
• Performance Bonus: Benefit from our company bonus scheme
• Ongoing Training and Development: Outstanding training & development programmes
• Refer a Friend Bonus: Up to £1200 refer a friend bonus
• Employee Assistance Programme: Receive full support through our employee assistance programme including a health and well-being app
• Rewarding Discounts: Save money with savings and discounts at multiple retailers through our rewards portal