Warwick

Warwickshire

Sales and Operations

Competitive+Benefits

Permanent

Not Specified

Full Time

Not Specified

Home
Vacancies
Customer Service Digital Advisor

About The Role

In this hybrid working role will be accountable for answering inbound digital correspondence (Live Chat, email, efax, Salesforce Case) responding effectively and aligned to required key performance indicators (KPI’s) providing a great customer experience. There may be a proactive outbound call requirement to solve problems or escalate queries. You will offer Live Chat remote support for customers and resolve problems as effectively as you can or triage to the appropriate department or local AAH branch for them to resolve. There will also responsibility for the AAH Social Media channels via Hootsuite to log complaints and manage any queries that come through Twitter and Linkedin.

Accountabilities

Managing customer contact via Live Chat or email / efax to set objectives including order taking, problem solving,
Logging queries and complaints on the database to ensure we achieve our target of 95%+
Monitoring you own work list of open queries, ensuring that serious complaints are investigated and closed effectively within specific timescales to avoid call breach.
Understand company policies and procedures
Adhoc admin work required from time to time

Why AAH?

AAH are the leading medical supplier in the UK, we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP’s. We work collectively to make a difference. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good. By working for AAH, you’ll have access to training and development programmes at all stages of your career through one of our many pathways, whether it’s a step into management, a regional role, or even at our Head office - the opportunities are endless.

Our ability to shape the future of healthcare depends on the passion and hard work of our people. As well as the benefits you would expect; 25 Days Annual Leave, plus bank holiday, pension scheme, company bonus scheme, we also offer:

Market leading maternity, paternity and adoption leave
Full support from our employee assistance programme including a health and well-being app
Private health insurance
Shopping Discounts

About You

Good communication skills – Oral and Written
Good problem-solving skills
Proactive, positive attitude
Ability to prioritise and organise own workload
Experience of customer service and complaint handling
Experience working with Microsoft Word, Excel and PowerPoint
Experience working in a similar role within Pharmaceuticals, NHS or Pharma Wholesale
Knowledge of Salesforce platform

About Us

Every day, millions of people rely on AAH Pharmaceuticals to deliver their medicines. We are the UK's leading wholesaler and distributor of pharmaceutical and healthcare product, serving pharmacies, hospitals and doctors nationwide. We offer services across the whole supply chain, from medicines manufacturers to delivery to the end consumer, supplying a full range of healthcare products including ethicals, generics, PIs and OTCs.

We are defined by our ICARE values and we pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our talent acquisition team.

AAH prides itself on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

Apply

Other jobs like this

Similar