Patient Safety & Complaints Improvement Officer

Skills, Knowledge, and Experience:

• Education: Level 3 qualification in healthcare or a related field (e.g., investigations, risk management, or clinical roles). Continued professional development is essential.
• Experience: Proven experience in incident investigations, patient safety, and continuous improvement within healthcare environments. Familiarity with regulatory bodies such as the MHRA, GPhC, and CQC.
• Skills: Strong analytical, problem-solving, and decision-making abilities. Proficient in Microsoft Office and able to communicate effectively both in writing and verbally. Must be detail-oriented with excellent time management skills.

Why Join Us?

This role offers a unique opportunity to make a meaningful impact on patient safety and quality care. You'll be part of a dynamic team committed to continuous improvement and learning, helping to shape a safer healthcare environment for all.

Apply now to become a key player in our mission to deliver exceptional patient care!

At LloydsPharmacy Clinical Homecare, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.

We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team